Privacy Policy

This Privacy Policy explains how Si-Can Engineering Limited (“we”, “us” or “our”) collects, uses and protects your personal data when you visit si-can.co.uk, contact us, or use our services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

• Legal name: Si-Can Engineering Limited
• Registered address:
  
  Unit 72b Blackpole Trading Estate West
  Worcester
  England
  WR3 8TJ
• Company number: 04119178
• VAT number: 661132761
• Email: info@si-can.co.uk
• Telephone: 01905 340303
• Data Protection Officer: Robert Lamb

2. Personal Data We Collect

We may collect and process the following personal data:

• Name
• Email address
• Telephone number
• Delivery address and postcode
• Company name
• IP address
• Browser and device information
• Files sent or uploaded by customers (including CAD drawings and technical documents)
• Payment information provided by customers

3. How We Collect Personal Data

We collect personal data when you:

• Submit an enquiry via our website contact form
• Contact us by email or telephone
• Request a quotation
• Place an order with us
• Upload or send files related to a project
• Use our website (via cookies and analytics tools)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries
• To provide quotations
• To fulfil orders and contractual obligations
• To communicate with you about your project
• To improve the performance and functionality of our website
• To meet legal, accounting and regulatory requirements

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to provide quotations and fulfil orders
• Legitimate interests – to respond to enquiries and improve our services
• Legal obligation – to comply with accounting and tax requirements

6. Cookies and Analytics

Our website uses cookies and Google Analytics to help us understand how visitors use our site and to improve user experience.

Cookies may collect information such as IP address, browser type, pages visited and time spent on the site. This data is anonymised where possible and does not personally identify you.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

7. Sharing Your Data

We only share personal data where necessary and on a need-to-know basis. This may include:

• Courier and delivery services
• Surface finishing companies and specialist subcontractors required to complete an order
• Cloud storage providers used for secure file handling
• Our website hosting provider, Red Fox Hosting, a trading name of Red Fox New Media

We do not sell your personal data to third parties.

8. Data Retention

We retain customer records, quotations and order details for six years plus the current year, in line with accounting and legal requirements. Data is securely deleted when it is no longer required.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access to personal data is restricted to authorised personnel only.

10. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data where applicable
• Object to or restrict processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

11. Children’s Data

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be posted on this page.